Below are some troubleshooting guides for specific topics.

(1) Your virtual network connection

(2) VPN troubleshooting error message

(3) VPN Modem Troubleshooting Guide

(4) ISP VPN troubleshooting guide.

(1) Your virtual private network connection

If you have problems connecting to the Internet at home, please try the following steps before asking for help.

Do you have an IP address? Try ipconfig /all. If you do not have an IP address, please restart your PC. If this does not work, restart the cable/DSL modem and router and restart the computer after the network device is active and stable. Make sure all network cables are properly connected.

  1. After restarting your computer, verify that your network (Canada vpn) adapter is active and that the packet is flowing. Execute ipconfig /all check again.


  1. Check the connection by pinging multiple websites. If this does not work, please ping the return address If this fails, your adapter may not work properly or be configured incorrectly.

Check your IP address. At the command prompt, type ipconfig /all (as shown). The IP address and multiple DNS server addresses should be displayed. The Domain Name System (DNS) is the way in which Internet domain names are located and converted to IP addresses, and is also necessary for browsing the Internet.

Ping – Loopback test (as shown). The loopback test is used to check if the IP stack is responsive. This issue may occur if the timeout expires or an error occurs if one of the following conditions is true:

  • TCP driver is corrupted.
  • The network card is not working properly.
  • Another service will interfere with IP

Check the network adapter, click the Start menu, Settings, Control Panel, and select Network Connections. Double-click on the LAN connection or wireless adapter, depending on what you are using. Make sure you are connected. If you have multiple network cards, disable the network cards you are not using.

The package must be displayed in the counters for sending and receiving. If the received counter is 0, check if the card has an IP address. Select an attribute.

Click the checkbox below to view and notify my icon. The dual PC icon is displayed in the lower right corner of the notification area of ​​the notification area and flashes when sending and receiving packets. You can hover your mouse over the icon to get the status and click it for more details.

Tracert shows the connection path and hop count to the target location. Each jump is the path from one router to another. Tracert is a useful tool to understand the problem on the network and determine the delay between jumps.

Ping is used to determine if a host exists and is active on the network (Canada vpn), and can determine the round trip time of the device. If you know, you can enter the hostname or IP address. If the request is exhausted, the host cannot be accessed because it is disconnected or due to a connection issue. Test multiple sites, if not, pingback address In addition, if your DNS is not working properly or configured incorrectly, you can only query hosts with IP addresses and not online.

If you have intermittent problems, ping -t for 5 to 6 minutes, then press CTRL C to view the test results and determine if you want to delete network packets (lost packets). If so, this usually means an ISP or cable/DSL modem problem.